Refund policy
Return & Refund Policy
At Monzlteck, we aim to ensure a fair and transparent return process. Please review this policy thoroughly before initiating a return.
1. Pre-Purchase Responsibility
Verify Product Details: Customers must carefully review size charts, specifications, and compatibility information before purchasing.
Order Errors: Returns due to incorrect size, model, or color selection are considered "change of mind" cases. Buyers are responsible for return shipping costs in such instances.
2. Eligibility & Conditions
Return Window: Eligible items may be returned within 30 days of delivery.
Requirements:
Items must be unused, undamaged, and in original packaging with all tags/labels attached.
Proof of purchase (order number) is required.
3. Non-Returnable Items
The following items cannot be returned or refunded:
Customized/personalized products (e.g., engraved items, made-to-order goods).
Installed or assembled products
Note: Installed items cannot be returned due to safety risks or irreversible alterations that prevent resale.
4. Return Process
Submit a Request: Email [returns@yourstore.com] within 30 days of delivery. Include:
Order number.
Reason for return.
Photos (required for damaged/defective items).
5. Return Shipping Costs
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Buyer-Paid Returns:
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Applies to "change of mind" cases (e.g., wrong size/model selection).
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Seller-Paid Returns:
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We cover costs for defective, damaged, or incorrectly shipped items.
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6. Refunds
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Processing Time: Refunds are issued within 5-7 business days after receiving and inspecting the item.
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Non-Refundable Costs: Original shipping fees are excluded unless the return is due to our error.
7. Exchanges
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To exchange for a different size/color, return the original item (at your cost) and place a new order.
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Defective items will be replaced free of charge.
8. Contact Us
For assistance:
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Email: support@monzlteck.com